IRPM - Professionalism in Property Management

The Institute of Residential Property Management (IRPM) is a professional organisation whose objective is to promote and stimulate improvements in the technical and general knowledge of individuals engaged in residential property management. In doing so, it aims to achieve high standards of practice and professionalism. Its members are required to operate within a Code of Professional Conduct (the Code).

This Code is not intended to be a comprehensive statement but rather an introduction to the principles to which IRPM members are expected to adhere.  It is a condition of membership that all members undertake to be bound by the Code and the standard of conduct implicit in the Rules of the Institute.


Those involved in the management of residential property have both legal and ethical obligations. The legal responsibilities are governed by the rules established in legislation and the rights and liabilities arising out of relationships with individuals are set out in civil law. Professional ethics are the standards of performance and service the general public can expect from a person holding themselves out to be a professional.  A duty of care and skill applies to every aspect of your work.

The Code - applicable to all levels of membership

No member shall conduct themselves in a manner that would bring the Institute or its membership into disrepute.

Members shall:

  • Comply with all legal requirements and relevant codes of practice
  • Conduct business in a professional, honest and fair way
  • Carry out work with due skill and diligence and ensure that you are appropriately trained and knowledgeable
  • Ensure that clients are provided with clear and fair terms of business
  • Avoid conflicts of interest but if they do arise, deal with them promptly, openly and fairly.
  • Not discriminate unfairly in any dealings
  • Ensure that all communications are fair, clear and timely and that all financial dealings are transparent
  • Ensure that all parties are clear for whom you are acting and the scope of your responsibilities. 

It has a hierarchy of membership grades based on defined criteria. These grades are Fellow, Member, Associate and Affiliate.

We are proud to note that all residential property management staff at Casserly Property Management are either a Member, Associate or Affiliate.

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