Commercial Case Study:
“Casserly Property Management brought a breath of fresh air and a new energy to the management of our building… their professional approach, pro-active response and communication skills are of the highest level…”
The Landlords were unhappy with the service and costs they had received from a succession of managing agents. Problems included:
- Expensive facilities management contracts for communal services.
- Overcomplicated planned preventive maintenance contracts which were not cost effective.
- A lack of clarity by both Landlord and Tenant about who was responsible for certain services and works.
- A number of historic accounting issues unresolved at handover including old tenant debtors, creditors and VAT anomalies.
Casserly Property Management were appointed in June 2016 and undertook a comprehensive review of all existing day to day service contracts including communal cleaning and landscape maintenance. New contracts were tendered, saving over 60% while maintaining standards.
A new Health & Safety and Fire Risk Assessment was undertaken and all associated statutory compliance requirements were summarised and re-tendered, generating over £2,000 in savings per annum.
An independent energy broker was appointed to achieve the best value for the communal electricity supply generating savings of £1,000 per annum.
All leases were reviewed and all Tenants were presented with details of their responsibilities to clarify what comes under the service charge umbrella. This ensured all parties were only paying for the services they were responsible for under the terms of their lease.
All historic accounting issues were fully investigated and resolved.