Residential Case Study:
37 Cross Street
“We have come to the conclusion that good Managing Agents are rare gems... and Casserly Property Management is certainly one of them”
After a detailed review Casserly negotiated the residential tenants’ share down to just 3.73% of expenditure in the basement/commercial area as opposed to 55.83% in previous years. This reduced the annual overriding service charge from £18,100 p.a. to £5,062.
- We pursued refunds for historical charges which totalled £40,908.
- We discovered an electricity meter for the commercial basement area was being billed to residents erroneously. This refund totalled £5,982.
- We secured a buildings insurance refund of £1,700 for incorrect billing of VAT for the previous 5 years.
As a result of Casserly Property Management’s interventions, the leaseholders now have a considerably lower service charge budget without any reduction in service.
In 2015 Casserly received a highly coveted ‘ARMA-Q’ Award for their outstanding work on the development.